Delivery & Returns
Delivery
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Unless you have chosen a specific carrier and a delivery time during the transaction for which additional charges may apply, the delivery method and the name of the carrier will be determined by the Merchant and our usual delivery times. in your territory are established at: 10 days ​​
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Order lower than $ 50 $ 9.99 2 to 4 working days
Command greater than $ 50 FREE 2 to 4 working days
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We undertake to deliver your purchases to you within a reasonable period of time subject to the availability of the carriers used by the sender, who are solely responsible for the delivery of the products or services purchased.
Cancellation policy of exchange, termination, return, exchange or refund
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You can cancel the order of a good that does not suit you. In this case, you must inform us of the problem which prompts you to cancel the order with our customer service and obtain prior consent to the cancellation of the order.
You can trade in an item that is not right for you. In this case, you must inform the Merchant of the problem affecting your product and obtain an exchange authorization from him. Subsequently, you must, if required by the Merchant, ship the goods to his address in order to obtain an exchange.
You can request reimbursement for an item that does not suit you. In this case, you must notify us of the problem affecting your product within 48 hours of receiving it from our customer service department and obtain an exchange authorization. Subsequently, you must, if required by the Merchant, ship the goods to the distributor's address, in order to obtain a refund.
Subject to the other provisions hereof, your request (exchange or refund) must reach us no later than 14 days after the date of purchase.
If required by the Merchant, the returned product must be in its original packaging.
We do not bear the cost of return.
In all cases where a return of goods is required by the Merchant, the right of ownership of a returned good is transferred to him only when it has been received by him at his physical place of business.
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